How generative AI is reshaping enterprise functions

At present at Microsoft Construct 2025, we’re excited to announce the brand new Mannequin Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM enterprise functions. These MCP servers will assist take away the tedious work of connecting programs collectively to construct brokers and speed up the power for our clients and companions to construct AI-powered brokers to drive enterprise processes faster, accelerating their journey to the Frontier Agency within the period of the autonomous enterprise.

To supply some context, generative AI is essentially reshaping the best way organizations work, introducing a brand new method of interacting with expertise—utilizing pure language to simplify and speed up duties. This innovation is driving unprecedented productiveness beneficial properties, streamlining advanced processes that when required handbook effort and specialised instruments. As this expertise matures, we’re coming into the following part: the autonomous enterprise, the place organizations and folks use expertise, significantly AI and automation, to function and adapt in an age of speedy transformation and innovation. The place there as soon as was “an app for that,” there’ll now be “an agent for that”.

This transformation isn’t nearly automation—it’s about folks. By placing clever brokers within the palms of each worker, organizations are empowering people to concentrate on higher-value work, make choices sooner, and drive innovation. Gross sales groups can deepen buyer relationships with out being slowed down by administrative duties. Finance professionals can transfer from handbook reconciliation to strategic forecasting. Entrepreneurs can go from concept to execution, and product managers can orchestrate advanced workflows with readability and pace.

The autonomous enterprise is the way forward for enterprise. Enterprise functions will work with brokers constructed by Microsoft and our companions. On this new period, organizations aren’t simply streamlining operations, they’re amplifying human potential and accelerating their journey to the autonomous enterprise.

That is why we’re so excited concerning the Dynamics 365 ERP and CRM MCP servers. These servers assist eradicate information and utility silos, permitting brokers to work seamlessly throughout processes and assist allow new autonomous eventualities for improved enterprise performance and productiveness.

Dynamics 365: Agent-ready enterprise functions

Agentic AI is an AI system that may take actions generated by the system, with very restricted and even no direct human intervention. Autonomous actions constructed into brokers working throughout varied enterprise processes, industries, and segments, could make companies extra environment friendly and responsive. Designed not simply to assist duties, however to function autonomously, AI brokers can intelligently orchestrate workflows and make context-aware choices. However how do you create a context-aware agent when information, data, and processes are ever-changing?

MCP standardizes how functions present context to language fashions, serving to allow seamless integration with completely different information sources and instruments. This open customary connects AI assistants and brokers to varied programs the place information resides, akin to content material repositories, enterprise instruments, and growth environments. An MCP-compliant agent makes use of wealthy contextual data to behave effectively, in contrast to a non-MCP-compliant agent, which lacks essential context.

Utilizing the MCP server, makers can simply join brokers to present information sources and APIs, serving to allow them to interface instantly with Dynamics 365 functions. Actions and information synchronize mechanically, facilitating real-time updates and the evolution of performance. This mannequin considerably simplifies agent growth and minimizes ongoing upkeep efforts.

Central to this innovation is Microsoft Copilot Studio, which offers a standardized protocol for brokers to seamlessly work together with Dynamics 365 functions, serving to to make sure consistency, reliability, and scalability. Safety and governance are additionally prioritized from the beginning as Dynamics 365 MCP servers require authentication and implement authorization. Brokers that entry Dynamics 365 by means of the MCP server should authenticate as a sound Dynamics 365 person, serving to to make sure the advantages of Entra ID id safety. This additionally prevents escalation of privileges, that means the agent will solely be capable of carry out the MCP actions that they’re licensed to do. The MCP servers are additionally made obtainable to Microsoft Copilot Studio utilizing connector infrastructure. This implies they will make use of enterprise safety and governance controls akin to information loss prevention controls and a number of authentication strategies. 

For companions and clients, MCP standardization dramatically reduces complexity, accelerates growth, and will increase time to worth.

MCP-compliant agentic AI

At Microsoft, we convey a deep understanding of important enterprise processes for small and medium enterprise (SMB) in addition to massive enterprise organizations by means of our market-leading Dynamics 365 ERP and CRM enterprise options—mixed with our industry-specific experience delivered by means of our Microsoft Cloud for Trade options. This mix of expertise and experience uniquely positions us to ship on the wants of shoppers throughout dimension, enterprise course of, {industry}, or area.

Our newly launched set of MCP servers assist allow a number of eventualities throughout enterprise processes. Beneath are a number of examples of what’s doable with Dynamics 365, Microsoft Cloud for Trade, and our broad ecosystem of companions.

Gross sales and repair

Customized brokers and AI assistants can now be linked to Microsoft Dynamics 365 Gross sales, Microsoft Dynamics 365 Buyer Service, and Microsoft Dynamics 365 Enterprise Central functions by means of MCP servers. Brokers can retrieve and replace CRM information, create quotes, and full orders. They will additionally get order/case summaries and e-mail drafts. These MCP servers open infinite potentialities in automating tedious jobs in gross sales and repair features, no matter firm dimension or {industry}.

For instance, telesales representatives can use clever assistants, akin to Claude, linked to Dynamics 365 MCP servers to prioritize leads, qualify them, generate quotes, and ship customized emails—without having to change contexts or depend on advanced integrations. And when clients encounter an order problem, service representatives can resolve it shortly by utilizing Dynamics 365 Buyer Service information to retrieve/replace case data and create substitute orders in actual time.

Provide chain and finance

The AI procurement agent illustrated under effectively validates buy requisitions in opposition to firm insurance policies, present stock, and supply information to establish an acceptable provider that meets the standards for value, pace, sustainability, and reliability. It additional consolidates a number of objects from the identical provider into one buy order and sends it for buy. The agent can considerably improve effectivity in procurement processes, the place well timed and budget-conscious provide supply is important.

Enterprise Central

For small and medium dimension companies, for instance, trying to optimize sourcing data and vendor compliance, the customized agent demonstrated right here can shortly establish shipments containing supplies that require compliance checks. The agent offers steering on recycling necessities and up to date sourcing requirements, reads provider contracts, and suggests subsequent steps like confirming vendor certifications and updating cargo checklists. An answer like this might streamline the compliance course of, which may also help clients achieve a aggressive benefit.

Companions utilizing the Dynamics 365 MCP server

Our companions play an important position in driving innovation and delivering worth to clients. We’re devoted to creating Dynamics 365 MCP servers accessible, serving to allow our clients and companions to develop numerous agent eventualities throughout industries and enterprise processes, no matter their enterprise utility vendor.

With MCP server turning into the usual of the longer term for brokers, companions can use it to extra shortly and effectively orchestrate headless enterprise companies in ERP and exterior programs. It turns easy intent into motion, automating procurement for sooner, environment friendly, and resilient provide chain operations. Our ecosystem of companions has began utilizing MCP server for Dynamics 365 to create a number of industry-specific brokers.

• Avanade, an early adopter of Microsoft 365 Copilot for Gross sales and a number one Microsoft companion, is happy to make use of MCP servers for Dynamics 365 to counterpoint their AI-powered request for proposal (RFP) Insights agent. This agent helps sellers summarize, consider, and reply to RFPs utilizing historic Dynamics 365 information, additional streamlining proposal technology. Whereas initially for inside use, Avanade is exploring deployment for shoppers in engineering, building, {and professional} companies.
• Emission AI agent by Fellowmind will use AI and MCP servers for Dynamics 365 to mechanically classify and arrange buy transactions to organize it for greenhouse fuel (GHG) emission accounting functions by categorizing spend-types (akin to workplace provides, uncooked supplies, and journey bills) by means of information extraction, classification, algorithms, taxonomy mapping, and real-time suggestions and studying. The agent offers assist to procurement and environmental, social, and governance (ESG) professionals, serving to them streamline their processes and obtain extra correct outcomes.
• HSO’s PayFlow Agent improves bill fee effectivity in accounts payable. Streamlining well timed funds and lowering inquiries that require handbook intervention results in sooner resolutions and enhanced provider relationships. Utilizing MCP server for Dynamics ERP MCP, PayFlow processes vendor fee inquiries, identifies bill statuses, matches them in opposition to purchaser receipts, and retrieves monitoring data to inform accountable events to both remit fee promptly or set an expectation of when fee could be obtained.  
• JourneyTeam is enriching its Strategic Account Supervisor agent that accesses MCP servers for Dynamics 365 to optimize lead engagement. The agent summarizes historic companies and initiatives, compares lead summaries and pursuits, compiles suggestions, then, after handbook opinions, will provoke subsequent steps by using MCP servers, Microsoft Azure AI Search, and Doc Intelligence. 
• MCA Join is constructing a wise sourcing agent that accesses MCP servers for Dynamics 365 to automate requisition processing, provider project, and workflow submission. The MCP servers give the agent entry to actions like getting open requisitions, approving distributors, and assigning suppliers based mostly on provider efficiency metrics with out the necessity to create new APIs and combine with Dynamics 365.
• Publicis Sapient Hummingbird is constructing an agent to enhance lead administration utilizing MCP servers for Dynamics 365 to entry information that may streamline the method of managing business-to-business leads. This agent automates lead qualification, scoring, and customized engagement, accelerating scorching results in quotes sooner and nurturing heat leads by means of a collection of focused emails. This revolutionary method enhances effectivity, improves buyer expertise, and drives larger conversion charges and income progress.                               
• RSM is constructing clever, safe, and context-aware brokers that speed up workflows, enhance choices, and broaden capabilities by embedding them instantly into real-world enterprise processes. These brokers, developed utilizing Microsoft Copilot Studio, will entry MCP servers for Dynamics 365 to assist humanitarian logistics by coordinating important provide chains, serving to to make sure well timed supply of life-saving gear, and automating procurement duties. 
• TTEC Digital is constructing a post-service upselling agent that accesses MCP servers for Dynamics 365 to prospect for guarantee plans after a purchase order, turning every sale into an upsell alternative. The agent will assist drive customized gross sales and repair conversations at scale by utilizing the information, instruments, and actions from the MCP server. 

As we glance forward, the convergence of clever brokers, standardized platforms, and deep area experience will outline the following frontier of enterprise transformation. The power to harness autonomous capabilities will outline tomorrow’s market leaders. Companies that act now will achieve a decisive aggressive edge and chart a course towards sustained success. The autonomous enterprise is now not a imaginative and prescient of the longer term—it’s right here, constructed with Microsoft and its companion ecosystem.

Be a part of us at Microsoft Construct 2025 to discover how MCP servers are remodeling Dynamics 365 and the broader Microsoft Cloud–MCP server centered periods at Microsoft Construct 2025. 

Let’s form what’s subsequent, collectively.