ServiceNow is accelerating enterprise AI with a brand new reasoning mannequin in-built partnership with NVIDIA — enabling AI brokers that reply in actual time, deal with advanced workflows and scale capabilities like IT, HR and customer support groups worldwide.
Unveiled right now at ServiceNow’s Data 2025 — the place NVIDIA CEO and founder Jensen Huang joined ServiceNow chairman and CEO Invoice McDermott throughout his keynote deal with — Apriel Nemotron 15B is compact, cost-efficient and tuned for motion. It’s designed to drive the following step ahead in enterprise massive language fashions (LLMs).
Apriel Nemotron 15B was developed with NVIDIA NeMo, the open NVIDIA Llama Nemotron Publish-Coaching Dataset and ServiceNow domain-specific knowledge, and was educated on NVIDIA DGX Cloud working on Amazon Net Companies (AWS).
The information follows the April launch of the NVIDIA Llama Nemotron Extremely mannequin, which harnesses the NVIDIA open dataset that ServiceNow used to construct its Apriel Nemotron 15B mannequin. Extremely is among the many strongest open-source fashions at reasoning, together with scientific reasoning, coding, superior math and different agentic AI duties.
Smaller Mannequin, Greater Impression
Apriel Nemotron 15B is engineered for reasoning — drawing inferences, weighing objectives and navigating guidelines in actual time. It’s smaller than a number of the newest general-purpose LLMs that may run to greater than a trillion parameters, which implies it delivers quicker responses and decrease inference prices, whereas nonetheless packing enterprise-grade intelligence.
The mannequin’s post-training came about on NVIDIA DGX Cloud hosted on AWS, tapping high-performance infrastructure to speed up growth. The consequence? An AI mannequin that’s optimized not only for accuracy, however for velocity, effectivity and scalability — key substances for powering AI brokers that may help 1000’s of concurrent enterprise workflows.
A Closed Loop for Steady Studying
Past the mannequin itself, ServiceNow and NVIDIA are introducing a brand new knowledge flywheel structure — integrating ServiceNow’s Workflow Information Cloth with NVIDIA NeMo microservices, together with NeMo Customizer and NeMo Evaluator.
This setup permits a closed-loop course of that refines and improves AI efficiency by utilizing workflow knowledge to personalize responses and enhance accuracy over time. Guardrails guarantee prospects are in command of how their knowledge is utilized in a safe and compliant method.
From Complexity to Readability
In a keynote demo, ServiceNow is exhibiting how these agentic fashions have been deployed in actual enterprise situations, together with with AstraZeneca, the place AI brokers will assist staff resolve points and make selections with better velocity and precision — giving 90,000 hours again to staff.
“The Apriel Nemotron 15B mannequin — developed by two of essentially the most superior enterprise AI corporations — options purpose-built reasoning to energy the following technology of clever AI brokers,” mentioned Jon Sigler, govt vp of Platform and AI at ServiceNow. “This achieves what generic fashions can’t, combining real-time enterprise knowledge, workflow context and superior reasoning to assist AI brokers drive actual productiveness.”
“Along with ServiceNow, we’ve constructed an environment friendly, enterprise-ready mannequin to gas a brand new class of clever AI brokers that may purpose to spice up staff productiveness,” added Kari Briski, vp of generative AI software program at NVIDIA. “Through the use of the NVIDIA Llama Nemotron Publish-Coaching Dataset and ServiceNow domain-specific knowledge, Apriel Nemotron 15B delivers superior reasoning capabilities in a smaller dimension, making it quicker, extra correct and cost-effective to run.”
Scaling the AI Agent Period
The collaboration marks a shift in enterprise AI technique. Enterprises are shifting from static fashions to clever programs that evolve. It additionally marks one other milestone within the partnership between ServiceNow and NVIDIA, pushing agentic AI ahead throughout industries.
For companies, this implies quicker decision instances, better productiveness and extra responsive digital experiences. For know-how leaders, it’s a mannequin that matches right now’s efficiency and value necessities — and might scale as wants develop.
Availability
ServiceNow AI Brokers, powered by Apriel Nemotron 15B, are anticipated to roll out following Data 2025. The mannequin will help ServiceNow’s Now LLM providers and can turn out to be a key engine behind the corporate’s agentic AI choices.
Be taught extra concerning the launch and the way NVIDIA and ServiceNow are shaping the way forward for enterprise AI at Data 2025.